Privacy Statement
Light Touch PLD
Last Updated: [25/08/25]
Introduction
Light Touch PLD (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.lighttouchpld.com] or engage with our lighting design services.
By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including:
Contact Information: Name, email address, phone number, mailing address
Project Information: Details about your lighting design needs, project specifications, property information
Communication Records: Messages sent through contact forms, emails, phone calls, and meeting notes
Professional Details: Company name, job title, project budgets, and preferences
Payment Information: Billing address and payment details (processed securely through third-party payment processors)
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
Technical Data: IP address, browser type and version, operating system, device information
Usage Data: Pages visited, time spent on pages, referring websites, click patterns
Location Data: General geographic location based on IP address
Cookies and Tracking: Information collected through cookies and similar technologies
2.3 Third-Party Information
We may receive information about you from third parties, such as:
Referrals from other professionals or clients
Public directories and professional networks
Social media platforms (if you interact with our social media pages)
How We Use Your Information
3. We use your personal information for the following purposes:
3.1 Service Delivery
Providing lighting design consultations and services
Communicating about your project requirements and progress
Scheduling appointments and site visits
Preparing proposals, contracts, and project documentation
3.2 Business Operations
Processing payments and managing accounts
Maintaining client relationships and project records
Improving our services and website functionality
Conducting internal research and analytics
3.3 Marketing and Communications
Sending newsletters, updates, and promotional materials (with your consent)
Sharing information about new services or lighting trends
Following up on inquiries and maintaining client relationships
Creating case studies and portfolio content (with your permission)
3.4 Legal and Compliance
Complying with legal obligations and regulations
Protecting our rights and preventing fraud
Resolving disputes and enforcing agreements
Legal Basis for Processing (GDPR Compliance)
4. If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:
Contract Performance: Processing necessary to fulfill our lighting design services
Legitimate Interests: Business operations, marketing, and service improvement
Consent: Where you have provided explicit consent for specific processing
Legal Obligations: Compliance with applicable laws and regulations
5. How We Share Your Information
5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
Website hosting and maintenance
Payment processing and accounting
Email marketing and communications
Project management and documentation
Professional services (legal, insurance, etc.)
5.2 Business Partners
With your consent, we may share information with:
Electrical contractors and other project collaborators
Lighting manufacturers and suppliers
Architects, interior designers, and other design professionals
5.3 Legal Requirements
We may disclose your information when required by law or in response to:
Court orders, subpoenas, or legal processes
Government investigations or regulatory requests
Protecting our rights, property, or safety
Preventing fraud or illegal activities
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
6.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information, including:
Encrypted data transmission (SSL certificates)
Secure server infrastructure and hosting
Access controls and authentication systems
Regular security updates and monitoring
Employee training on data protection
6.2 Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Project files and communications are typically retained for [X years] after project completion.
Cookies and Tracking Technologies
7.1 Types of Cookies
Our website uses the following types of cookies:
Essential Cookies: Necessary for website functionality and security
Analytics Cookies: Help us understand website usage and performance
Marketing Cookies: Used for advertising and social media integration
Preference Cookies: Remember your settings and preferences
7.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information about managing cookies, visit your browser’s help section.
7.3 Third-Party Analytics
We may use third-party analytics services like Google Analytics to analyze website usage. These services may use cookies and similar technologies to collect information about your website interactions.
8. Your Rights and Choices
8.1 Access and Portability
You have the right to:
Access the personal information we hold about you
Request a copy of your data in a portable format
Receive information about how we process your data
8.2 Correction and Updates
You may:
Request correction of inaccurate or incomplete information
Update your contact preferences and communication settings
Modify or delete certain account information
8.3 Deletion and Restriction
You have the right to:
Request deletion of your personal information (subject to legal requirements)
Restrict processing of your data in certain circumstances
Object to processing based on legitimate interests
8.4 Marketing Communications
You may:
Unsubscribe from marketing emails at any time
Opt out of promotional communications
Update your communication preferences
8.5 Exercising Your Rights
To exercise these rights, please contact us using the information provided in Section 12. We will respond to your request within [30 days / as required by applicable law].
9. International Data Transfers
If you are located outside of UAE, please note that your information may be transferred to and processed in UAE where our servers are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
11.1 Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:
Posting the updated policy on our website
Sending email notifications (for significant changes)
Displaying prominent notices on our website
11.2 Effective Date
The “Last Updated” date at the top of this policy indicates when the most recent changes were made. Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Information
12.1 Privacy Questions
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Light Touch PLD
Email: getintouch@lighttouchpld.com
Phone: +971 (0) 4 323 4017
Address: Offices 54 & 55, 3Rd Floor, Oasis Center, Sheikh Zayed Road, Dubai
12.2 Data Protection Officer
For GDPR-related inquiries, you may contact our Data Protection Officer at: Email: [dpo@lighttouchpld.com]
12.3 Regulatory Authorities
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.